They are selling product that they do not have in stock.
I purchased nearly $1,500 worth of items from this company in a single order. All of my items shipped except for one—the monopod I purchased. The issue was not that the item hadn’t shipped or arrived; the issue was how the company handled the situation. No one from the company notified me that the product was out of stock (and to this day, it is still listed as available on their website). I had to reach out myself to ask why it wasn’t included in the shipment. SmallRig responded with the following: “Dear Customer, Your email has been received with thanks. We sincerely apologize, but your order, product 5565, was out of stock and therefore has not been shipped. To ensure you receive your order as soon as possible, we have borrowed some stock from another platform. We have urged the warehouse to ship the goods as soon as possible for you. 😊 Your order (5565) is in process now and will be shipped out within two working days, and the tracking number will be provided to your email after shipment. Delivery may take 5–7 days after dispatch.” Needless to say, I never received a follow-up email or any shipping information. Seven days later, I followed up again to check the status. I received essentially the same response: “Dear Customer, Your email has been received with thanks. We have urged the warehouse to ship the goods as soon as possible for you. 😊 Your order is in process now and will be shipped out within two working days, and the tracking number will be provided to your email after shipment. Delivery may take 5–7 days after dispatch. As an apology, we would like to give you 1500 points. Would you like to accept it?” Twice, they stated the item would ship within two days. It never happened. Had the company simply stated that the item was out of stock and provided an honest timeline, I would have requested a refund and purchased it elsewhere. Instead, I was given misleading information and left waiting for no reason. I have since requested a refund, and they have stated that it will be issued. I don’t typically leave negative reviews, but I felt it was important to share this experience. Based on my experience, you may or may not receive everything you order from this company.