Late, slow, damaged items, terrible support
Movers were incredibly slow. Had to split my move up into two parts, I used bellhop for one and another online moving company for the other. Other company: showed up on time, moved everything quickly, not an item out of place. Bellhop: showed up late, overcharged well beyond my estimate, damaged some items and took three times as long as the other company. Movers used many small time wasters to run the clock - started billing before the truck arrived (“let me just scan your QR code…”), many “empty trips” without carrying items back and forth into the property, spent 10-15 minutes in the truck between locations. They damaged items in small & annoying ways. Am I going to file a claim to get $40 after you chipped & scratched the wood on my dresser? Can I make a claim for the plants that snapped in half? They even left some items on the street that they forgot about and I only discovered after they left. Above all, their customer service is absolutely horrible. Would not wish this on my enemies.