A mixed experience
I'm honestly not sure if this was all my fault, but I found the Ship7 website very difficult to use. I didn't realise that my parcel hadn't been sent yet until I started getting emails warning me that I was going to be charged for storage. Sometimes I was asked to do things that I couldn't see a facility for anywhere, or the page didn't seem to be responding. All in all it took me weeks to complete my order when it seemed to be something that could be done in ten minutes. On the other hand, when I did send messages asking for help, I received replies from real people who were helpful, and both friendly and professional. My request to combine both parcels into one was accepted, and when the parcel was finally shipped, it arrived here on the other side of the world so fast, it would probably have taken longer to do the trip myself! So depending on how you want to look at it... either a company whose website has some serious problems with functionality, or a customer who just can't do techie stuff and a company that can meet the needs of even the most incompetent customer!!