I was at the Beverley Hill’s store to…
I was at the Beverley Hill’s store to purchase a sofa and a bed. When the bed was delivered, I found out it was defective and unusable. I was told the defective part would be delivered the following week. When the new part came, it was also defective so it was taken back. Eventually I was able to get the right part that was defective. Now to the sofas. I also paid for a sofa in April. Was promised it would be available by early - mid June latest . When I called to enquire about the sofa, I was told it won’t be available till August. I was told to come to the store to get a different color which I now did. Without canceling the first order, I paid for a new one that was meant to be delivered 6/17. I called 6/15 to make sure we still on track only to be told it won’t be available for delivery till end of July. Mind you, I’ve made payments for 2 sofas due to store associates giving wrong dates to make customers purchase products. This is very unprofessional and this I believe is not being deceitful just to make sales. I’ll be asking Crate and Barrel for both payments back. The audacity of the customer service telling me I can only be given a store credit. They know better as they broke an agreement .