Unauthorized Charges and Refusal to Refund — A Serious Warning About Shift4 Payments
We initially explored using Shift4 Payments for payment processing but ultimately decided to go with another provider. We clearly communicated this decision to the Shift4 sales representative at the time. Thirteen months after that initial inquiry—with no account established and no services ever rendered—Shift4 began auto-drafting $546.14 per month from our account, continuing for six consecutive months. These charges totaled $3,328.68. Upon discovering the unauthorized withdrawals, we immediately contacted Shift4. During that conversation, they acknowledged that they did not even have an active account for us and confirmed that they had never sent any equipment or onboarded us in any way. While they did stop the auto-drafts promptly, they have refused to refund the $3,328.68 that was improperly withdrawn. We have pursued this matter through every available channel and have received no meaningful response or resolution. Withdrawing funds from a business without an account, agreement, or services rendered is unacceptable. Based on this experience, I strongly advise others to exercise extreme caution when dealing with this company.