Great Installer, Terrible Product Reliability and Service
I paid top dollar for custom blinds, expecting premium quality and customer service to match. Unfortunately, the experience fell far short of expectations. Within two days of installation, the bedroom blinds stopped working due to a defective motor. The company took them away for repair, leaving me without window coverings for nearly two weeks during extreme heat, making the room almost unbearable and impossible to sleep in. To make matters worse, the day after I made my purchase, the company launched a "Buy One, Get One 50% Off" sale. Between paying full price for a product that broke almost instantly, suffering through weeks without blinds, and receiving zero proactive communication or an apology from management, the customer service proved deeply disappointing. The only bright spot in this entire process was the installer. He was prompt, professional, wonderful to work with, and did an outstanding job. The service issues and product failure are entirely on management, not him. Given the steep price tag, I expected reliable hardware and basic accountability. I would not recommend this business based on how poorly product failures and customer care are handled.