I usually plan trips myself
I usually plan trips myself, but after starting to tackle China I realized I was going to need some help. I had already made hotel and plane reservations when I contacted China Highlights, and heard back from Annie within 24 hours. I heard from someone else a few days later, but I stayed with Annie, and I am so glad I did! I visited Xi'An, Beijing, and Shanghai and while I wanted to visit the big attractions I also had offbeat interests. Annie was able to accomodate everything swiftly in an organized and cohesive schedule. I can't say enough about her communication skills. English is excellent and despite being in a 12 hours different time zone, she always responded promptly and succinctly. We made high speed train reservations and if there was an issue getting the tickets because they were sold out, she quickly suggested alternatives. Without Annie, this entire trip would have fallen apart. And once I arrived in China, somehow she was also omnipresent. I went to the wrong exit in the Beijing train station and the driver was waiting quite far away at a different one. I texted Annie on WeChat. Instantly she wrote back--stay there, the driver will come to you. The guides and drivers she recommended were all excellent and I always had the feeling that she was omnipresent in a caring way, and would help me through anything. If you want to plan a trip to China and you appreciate prompt communication, professionalism, patience and care, get in touch with Annie at China Highlights and you won't be disappointed.