Customer service is frustrating
I had an issue once when using my husbands credit card on my account, understandable. I spoke to a CSR on the phone who was really helpful and the order was put through. Since then, every order I’ve placed has been “held” because my account has been flagged.This happened at minimum four times, was a waste of my time to resolve and I finally got fed up. I’ve both called and used their customer chat in their app asking what I can do to prevent this from happening in the future, and the response I get is “unfortunately there is nothing that can be done “ I will be shopping elsewhere which I’m sure doesn’t matter to them, but what a disappointing waste of time.