Lost a customer over $6
I ordered a part on the 17th of April and got confirmation it was being shipped on the 18th. My card was charged on the 21st. It was supposed to arrive by the 24th. It didn't arrive so I called to find out the status and was informed that it had been canceled and I should have gotten an email and text, plus a refund back to my card. None of that happened, so I asked why was it canceled and was told it was out of stock, even though the website showed it was still in stock. He confirmed there were 10 available. He said he couldn't resend it because I already got a refund, which I never got. So I called back to the parts department and explained everything and said I obviously still needed the part. They said they'd make it right, but when I asked if they would cover the shipping to make it right the reply was NO! They did nothing to make it right, including never refunding my money. So I ordered it again in the hopes that it shows up this time, and will await a refund of my first order. I can't believe they refused to cover a $6 shipping charge to make up for their multiple errors, or to keep an existing customer happy. After I get this part I'll never order from them again, or recommend anyone to them.