solution to my blockage
Initially, I left a different review, but I see the effort they put in and the quick action they took to make the changes to my account. Thanks to that, I've recovered it and can continue using my cloud services. So I'll keep recommending them, and if you have any problems, don't hesitate to contact technical support; they'll help you. But keep in mind that time zone changes can sometimes be important. Otherwise, I'm very satisfied with the solution provided.