Terrible Experience as a Seller
My experience with this platform as a seller has been extremely negative, and based on what I have gone through, I would strongly warn other sellers not to use it. The biggest problem is that the platform does not seem to apply fair or reasonable standards in disputes. In one case, a buyer had already used a 30-day subscription for 27 days, and I was still pressured to issue a full refund. A subscription that was used for 27 out of 30 days should obviously not be treated like an unused product. Any fair platform would at least consider proportional use or a partial refund. Instead, the seller is pushed toward a full refund even when almost the entire service period has already been consumed. Another serious issue is that the platform seems to impose its own 12-hour response or delivery rule, regardless of what is written in the product description. Even if you clearly state that delivery may take up to 24 hours, they do not seem to take that into account. For example, if a buyer places an order at night while you are sleeping, and you do not deliver it immediately the moment you wake up, the platform can still push you toward a full refund. This is completely unreasonable and ignores the seller’s stated terms. What makes this even worse is how refunds are handled financially. Even when they force a full refund, the site commission is still deducted from the seller, which means the seller is left at a loss. So not only are sellers pressured into unfair refund decisions, but they also lose money because of the platform’s own fee system. There is also a so-called partial refund option, but in practice it is useless. The platform sets a minimum partial refund amount, and that amount effectively goes to the site commission. This means that even if you issue a partial refund, you may still end up with nothing. If you refund more than that minimum amount, then you start losing money directly. In other words, you provide the product, spend your time, do the work, and still end up at a loss. Even worse, the partial refund system does not seem to function as a real protection for sellers. In practice, it feels like you are not truly allowed to use it fairly, because even when you try to resolve a case partially, the result still damages the seller. So the platform gives the impression that it has a partial refund feature, but in reality it does not offer any meaningful balance or protection. Support was also very poor. I did not receive proper help for days, and instead of reviewing cases carefully and fairly, the platform seemed much more focused on forcing the seller into disadvantageous outcomes. This creates the impression that the system is not designed to protect honest sellers at all. Overall, this is not a fair platform in my opinion. It does not respect seller terms, does not apply proportional solutions, does not handle refunds fairly, and creates financial losses for sellers. On top of that, the dispute process is handled so poorly that it creates a bad experience for buyers as well, because issues are not resolved through a balanced and professional system. Based on my personal experience, I would strongly warn other sellers not to use this platform.