SPSpooky2 Rife★★★★★
Spooky2's customer service left my membership status unresolved without updating it.
Despite my report to Spooky2’s customer service regarding an issue with my order history related to my membership renewal status, they ignored it. After that, without anyone taking any action or resolving the issue, they sent me a survey regarding the closure of the service.
Although they commented on Trustpilot that they would correct my membership status as soon as possible in accordance with the official membership terms, in reality, they have taken no action whatsoever, and my membership status remains unchanged at Bronze.
Is this how a company is supposed to operate—ignoring the issue regarding my status and leaving it unresolved, even though I’ve requested that the error in the customer’s order record be fixed?
Added:
＜The following comment was added on May 12.＞
To the Spooky2 Contact Person:
Why are you telling such a lie? Anna from your customer service center, who is an agent of your company, provided no prior explanation regarding this matter. This should be evident from the email records with your customer service center, so why are you giving customers such a false response? I just checked my account, and not only were the records not added properly, but my last purchase from your company—made on February 3, 2026, for $1,664 (Order #171034)—has been marked as canceled. What on earth is going on here?
Furthermore, this is not a standard 7-day delay; the delay has now exceeded three months. Despite selling excellent products, your company should not provide responses that betray customer trust. If you are taking this matter seriously, rather than sending an email to Microsoft’s support team—which operates as your representative—could you please provide a sincere response from Spooky2 itself in order to restore your credibility?
Added:
＜The following comment was added on May 13＞
Despite the fact that I have requested Spooky2, as a company, to address the inappropriate behavior of their agent, Anna, toward me, why is Anna once again sending image files of your company’s screenshots to my email address? Please have Anna stop sending me these emails immediately. I have mentioned here repeatedly to stop sending me Anna's PC's screenshots.
Could you please stop doing things that the customer finds objectionable? I’m really at a loss because Anna keeps sending me image attachments without asking. Can someone please stop her?
To restore trust in Spooky2, I request a sincere response from Spooky2 as a trustworthy company.
2026-05-10Helpful 1
SPSpooky2 Rife★★★★★
Regarding Customer Service: Why won’t Spooky2 update my membership status?
I have been purchasing Spooky2 since 2019 and have spent a total of $9,468 on Spooky2 to date. However, regarding Spooky2’s membership program and their terms and conditions, specifically the purchase amount required to achieve VIP status,From November 26, 2025, to February 3, my total Spooky2 purchases amounted to $3,544. Under normal circumstances, this should qualify me for Silver status, which entitles me to 1.2x points.
However, since February 3, my status has remained at Bronze and has not been updated. I asked Customer Service staff A to correct this several times, but she refused to do so. Although the product I last purchased on February 3, 2026, has been paid for, it remains in a pending status on the screen. I requested corrections twice more on March 30 and 31, but I was told not to worry about it. Why is the status still being left uncorrected?
I am a fan of Spooky2, and I originally wanted to write a review of the product. I believe that Spooky2 products deal with delicate energy, so I believe that the customer service staff handling these matters should treat customers with sincerity. I believe that all customers are equal, and that the service should be provided fairly to all customers.
Last year, when my Spooky2 Central suffered a critical failure and eventually died, the initial support staff made communication difficult by providing answers that were completely unrelated to my questions. However, thanks to the sincere assistance of a new customer staff A, I was eventually able to repair the internal components myself a few months later—though it was truly a challenging task.
Because I was constantly worried about when it might break again, I felt I needed to purchase a second Spooky2 Central, Furthermore, to ensure I had a backup in case they broke, I also purchased a Spooky2 Scalar and a Scalar Harmony this past February. However, the Scalar Harmony isn’t producing any sound, and I suspect it might be faulty as well. Yet, due to the customer service center’s current attitude—which seems to find dealing with me a bother—I’m unable to even consult her about the possibility of a product defect.
Considering the total cost, purchasing a Spooky2 is by no means a cheap investment, and since not all details are covered in the manual, I believe they should establish a customer service center that provides accurate and honest responses to any questions regarding the product descriptions provided by Spooky2.
Furthermore, regarding the issue with the membership program—which appears to be a problem on your end, as in this case—since nearly three months have passed since the last product purchase, shouldn’t you address this issue promptly in accordance with my request, rather than leaving it unresolved?
＜The following comment was added on April 28.＞
Thank you for your reply. This morning at 10:38 a.m., I received another email from Staff A your customer service. It contained only a screenshot of my order history as viewed from your customer service center’s screen, sent from your customer service center’s email address. What on earth is going on here? I have merely requested a correction to my membership status, so why am I receiving another confusing email from the same staff member at the customer service center who was involved in the previous issue? Rather than having the same staff member handle this matter, could your company please take responsibility and handle this properly?
I’m simply asking you to update my membership status to Silver. Furthermore, looking at that screenshot, my purchase history shows a total of $963.04—a completely different figure—so I’m at a loss as to why she’s treating me this way...
My current concern relates to the way your customer service center head A has handled my case. I believe this is an issue that should be addressed by your company as a whole. Since the email address for the support team you provided is managed by A, I fear that my issue will never be resolved. Regarding this matter, could the department overseeing the customer service center—or your company as a whole—please address it sincerely and properly?
Since Customer Service A was so highly capable, a lot of work ended up piling up on her, and the workload became overwhelming. As a result, she now seems to be completely exhausted and on the edge of breaking down, which has me very worried.
Therefore, could you arrange for Customer Service staff A to receive treatment such as Plasma Central and take some time off, and have another responsible person handle this matter??
2026-04-27Helpful 1
