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Jasmin

United States

1 Reviews
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1 review

TrustFares

TrustFares - DON'T TRUST THEM!

For a company to be named TrustFares, I will never trust them again. Their customer service agent Michael Thomas was very rude and disrespectful. For the company to not take ownership for cancelling my reservation and not communicating this information ahead of time is unacceptable and unprofessional. How I found out my reservation was cancelled was when I had isssues trying to check-in to my flight. Nothing was ever emailed to me nor was I called. Very very frustrasting situation and no resolution. And when I asked to speak with a supervisor several times, I was denied that request and told they can send an email with my callback number. When you do that, nobody ever calls you back. This was something that required immediate escalation to a supervisor and Michael wouldn't do it. Terrible service. I was left with having to find another flight on my own that was more than double the original price I paid with TrustFares. Proceed with HIGH caution when booking with them.

2026-04-27