Bad Customer Experience
I bought a SpacePi X4 with a easter special thru Creality web site when i would normally use Amazon for such things because it so much simpler when something goes wrong. Well the dry box was defective only one side Would light up heat and fan worked just no lights not a big deal but it was brand new. I reach out to Creality support thru the chat program that takes for ever. They summitted a ticket only for them to reach out a few days later with information for me to take the unit apart and trouble shoot it. I did not think i need to to this but did anyways i determined the light bar was bad very easily. I spent a week sending emails and photos to there tech support trying to explain my case. I was also upset over the fact that i had to remove bumper pads to access the screws and not able to reapply them with out glue. I reach out again asking for new pads and they question me on the pads . I do not believe they know there own product. They sent part in mail but only one pad and there is two one on each side. I have never bought something new and had to fix it and explain the trouble shooting to their techs on the other end. At this point i will no longer buy any Creality Product i will pray what units i own last. Such a bad customer experience i would buy something else.