Finder reward incorrectly marked not eligible, no response from support
I completed a Finder Crypto.com $100 promotion in December 2025. The reward was successfully tracked in my Finder account, but it has been incorrectly marked as "Not eligible". I am a new user and completed all required conditions, including over $500 in crypto trades. I have full transaction records to support this. I have contacted Finder support multiple times over the past month and received no response. This is very frustrating, especially since the promotion is tracked but incorrectly denied, and there is no effective way to get support. I have now filed a BBB complaint and hope this issue can be resolved promptly.