Extremely Disappointed
Extremely Disappointed — Lymow Failed After One Use and Customer Service Has Been Nonexistent I purchased the Lymow with high hopes that it would be a premium, reliable robotic lawnmower. Unfortunately, my experience has been nothing short of frustrating and disappointing. After receiving the mower and taking the time to set it up properly, it completed exactly one cutting of my yard before breaking. One use. That is all I got out of a very expensive piece of equipment before it became unusable. Based on the sound and behavior of the mower, it seems like one of the hub motors may be stripped, defective, or otherwise failing. I am not going to open the unit up and start diagnosing or repairing it myself because I do not want to risk voiding the warranty. That is exactly what the warranty and customer support are supposed to be for. The bigger issue, however, is Lymow’s customer service — or more accurately, the complete lack of it. I reached out to Lymow every day last week trying to get help, guidance, a warranty claim started, or even a simple response acknowledging the issue. I have received nothing. No useful reply, no troubleshooting assistance, no return authorization, no warranty support, and no indication that anyone at the company is taking the problem seriously. For a product at this price point, this level of customer service is unacceptable. When a brand sells an expensive mower and markets it as a serious solution, customers should be able to expect basic support when the product fails almost immediately. A machine breaking after one mow is bad enough. Being ignored by the company afterward makes the situation far worse. At this point, I deeply regret purchasing the Lymow. I wish I had seen more honest customer reviews before buying, because I would have thought twice before spending my money. A product can have a defect — that happens. But a company’s response when something goes wrong says everything about how much they value their customers. In my case, Lymow has failed on both the product and support side. My experience so far has been: The mower worked once, then broke. It appears to have a serious drive or hub motor issue. I cannot attempt a repair without risking the warranty. I contacted Lymow repeatedly and received no meaningful response. I am now stuck with an expensive mower that does not work and a company that will not communicate. I would strongly caution anyone considering a Lymow purchase to think carefully before buying. Make sure you understand what kind of support you may — or may not — receive if something goes wrong. Based on my experience, once they have your money, getting actual help appears to be extremely difficult. Until Lymow resolves this issue, honors the warranty, and starts responding to customers in a timely and professional manner, I cannot recommend this product or this company.