Purchased a couch a YEAR ago…
Purchased a couch a YEAR ago…. Still waiting. Burrow promises every time just another 3 months and assures that there are no more delays only for me to have to reach out and be told another 3 months. Outrageous. We’re entering year 2 and no offers to make it right or potential solutions. I guess I can reach out in another 3 months. UPDATE 05/04/26: Burrow requested additional information which I shared immediately. It’s been nearly a week and still no contact from Burrow. Not sure why they would say they’d reach out if they didn’t intend to. UPDATE: 05/13/2026 One last update here that we still have received zero communication from Burrow. Some people have said that it’s like customer service is a AI bot. That is clearly true. In the past I have purchased items from Burrow and had a great experience. I’m guessing once it was acquired by Havenly it’s not the same business. Disappointing.