Horrible Customer Service
I’ve started to assemble a handheld cage for content creation. I decided on small rig because they had the cleanest hardware. I placed 3 orders. I received two in a timely manner, but had some obvious handling damage to the packaging of my products, also did not receive my third order, it hasn’t even shipped and I ordered it two weeks ago. I reached out to support, and got the typical “overseas company” treatment. Some random employee reached back out and completely ignored my complaints about the delayed order, said it would ship in 1-2 business days, and ignored my following questions and emails. Products seem decent but the customer service and shipping logistics of this company are a nightmare. I do not recommend putting yourself through the same experience I am having. This review will remain here until I receive my order, and company acknowledges their logistics failures, and provides reasonable and appropriate support for future customers. If someone from the small rig team reaches out with a resolution for the inconvenience I will happily remove this bad review.