BUYER BEWARE...BETTER PRICES AND SVC EXIST ELSEWHERE
Customer service had been good until I needed a refund on an order placed the same day of the call and the day before. The representative LIED and said the order was paid with a gift card so she would put the refund on a gift card. I had to go back and forth at least 10 minutes with the idiot and request her supervisor before she agreed to correctly refund my card. So what they do is, if you purchase 'discounted' labs and then request a refund, they LIE and say that the purchase was made using a gift card so that they can retain the funds!!!! Because I was relentless and refused to accept this LIE, my CC was ultimately refunded. That day I shopped around for other vendors. Boy am I happy that I did!!!!! Walkinlabs is wayyyyy overpriced!!! Better prices and better service exist!!! GO ELSEWHERE!!!! Jason's Health provides better service and better pricing!!! Response to Melinda: Two SEPARATE orders were paid for in full using my credit card NOT a gift card. Therefore the refund should have been returned to the original form of payment as requested. PERIOD!!! There were NO CHANGES to EITHER ORDER. They were MERGED AFTER payment of each order individually, so miss me with the BS excuse that I had to "pay the difference"!!! I paid for one order in FULL via my CC the day BEFORE I purchased the second order, IN FULL on my CC the NEXT day. You do need to change your practices. Start with honesty, HONESTY IS THE BEST POLICY!!! Why is your explanation different from what I was told??? Your staff member who MERGED the order lied and misheld information about what she was really doing??? At no time was I told that the first order was refunded to a gift card and I would pay the balance. Instead I was told the cost of the second order and I proceeded with payment by providing her with my CC information. I hope that you do look into this and retrain the individual who took my second payment, as per your explanation, she is the reason for all of the confusion!!! She should NEVER take it upon herself to make a choice for a patient!!!!