Be careful
Extremely disappointed with both the product and the customer service. I made the decision to move into the Honor ecosystem and purchased both an HONOR 200 and an HONOR MagicPad 2. I expected a premium experience, reliable products and customer service capable of supporting the products it sells. Instead, I have been left regretting that decision. My HONOR 200 has developed a serious fault whereby, when swiping up from certain apps, the device intermittently emits a very loud continuous alarm-like sound before unexpectedly restarting itself. This is not a minor inconvenience or cosmetic issue. It is a fundamental fault affecting a device that people rely on every day for work, banking, travel, communication and family life. What makes this even more frustrating is that this issue is well documented on Honor's own forums by other users. Despite this, my experience of customer service has been one of complete indifference. Rather than demonstrating any understanding of the issue or offering meaningful assistance, I have been met with generic responses and a level of support that leaves the impression that nobody is genuinely interested in resolving the problem. The apparent solution is simply to send the device away and be without a primary phone for an unspecified period while hoping the issue is fixed. There appears to be little appreciation of the inconvenience this causes or the fact that most people cannot simply function without their mobile phone. For a company attempting to compete in the premium technology market, this is an astonishingly poor customer experience. The most disappointing aspect is the complete lack of ownership. I invested significant money into Honor products because I believed in the ecosystem and expected support if something went wrong. Instead, I have spent my time repeatedly explaining a fault that appears to be known within the user community while receiving little more than scripted responses and inconvenience in return. The reality is that specifications, marketing and launch events mean very little when a product develops faults. The true measure of a company is how it treats customers when things go wrong. Based on my experience, Honor has failed that test badly. As a result of this experience, I am now exploring my rights through my credit card provider and considering wider complaints regarding Honor's handling of customers when faults arise. Consumers deserve better than defective products combined with customer service that appears unwilling or unable to take meaningful responsibility. I purchased an HONOR 200 and an HONOR MagicPad 2 because I wanted to buy into the Honor ecosystem. Looking back, that was a mistake. I would not recommend Honor products, and I certainly would not make the same purchasing decision again.