Do NOT bring your animals here
I adopted an elderly cat from my local shelter and wanted to get him established with a vet. I decided in Banfield because they had wellness plans for senior pets. I signed up for it and took him. Well he ended up being very sick and in the end I had to help my sweet boy cross the rainbow bridge. He went there a total of 3 times. The only services included in the plan were his office visits and one set of X-rays he had. The rest I PAID for. I did get a discount on the meds and his euthanasia but I still paid well over $100 for both things. When I messaged them to cancel they said that I had used over $900 in services and had to pay the remaining $700 and something after my payments had come out. I was not happy. They “discounted” it down to $400 and something. I’m sorry but there is NO way for 3 visits it cost over $900 when they barely did anything. So not only did I lose my beloved cat, now I get to be reminded every month when my payments come out. Mind you he passed before the second payment even came out. Do NOT bring your animals here. All they care about is money.