Very disappointing experience with…
Very disappointing experience with RedBus. I booked a semi-sleeper ticket from Chennai to Virudhunagar (7:20 PM – 4:20 AM) with Uma Travels, but the bus arrived late and picked us up at 7:40 PM. At Porur Toll Gate, we were made to wait nearly 2 hours without any proper communication. Later, we found out the bus didn’t have proper state permission, and authorities stopped it for penalty processing. This caused a huge delay. As of early morning, I had only crossed Villupuram and still had 4–5 hours left to reach my destination. I was traveling for an important family function, and this completely disrupted my plans. Customer support response was even worse—they suggested I cancel and find another bus at night from an unknown location, which is unsafe and unrealistic, especially for women travelers. Due to the long and uncomfortable journey, I’m now experiencing leg swelling. This is not the service expected from a platform like RedBus. They should ensure proper verification of operators and prioritize passenger safety. Very poor experience. Not recommend