Defective battery, $65 return fee, and broken promises. Do not buy.
I purchased the LowFree 84 low profile mechanical keyboard and received a unit with a completely defective battery. It never charges past 15%. I am a software developer so before contacting anyone I did a full diagnosis. I tested with USB 2.0, USB 3.0, a 25W power supply, multiple USB-C cables, every keyboard mode including OFF, ON and Bluetooth, updated the keyboard drivers and Windows. Nothing worked. According to their own manual the indicator should breathe white when charging. It never did once. The second I unplug the cable it goes red. The battery is dead and they shipped it to me that way. I contacted their support team. They acknowledged the defect. They promised me a full refund and a 50% discount code. I have received neither. They honored nothing. I then went to return the product using the Amazon return label they provided and was told by DHL that the return shipping fee is $65. $65 to return a broken product that should never have been sold in this condition. That fee is more than half the value of the keyboard itself. I have spent days going back and forth between the seller and Amazon customer service, recorded every conversation, documented everything and filed a formal escalation. This company is fully aware of the problem and has chosen to delay, stall and hope the return window closes so I get nothing. Do not buy from LowFree. The product quality does not match what they advertise, their customer service does not honor what they promise, and when something goes wrong they will waste your time until you give up. I am not giving up. I will be updating this review with the outcome.