Reacted quick on a reclamation
I bought a tripod, which came on damaged, I guess during delivery it was thrown or fallen down and one flip flop was broken. I contacted Kentfaith and explained the problem. I got a quick reply and a pragmatic solution so I had not to send back the full tripod, but could easily repair it by myself. So not only the product is nice and of high quality, also the service in case of problems works very well.