Don't worry! I fixed it myself :D
I spent a bit more than I liked on shipping for a fidget cube (my problem not Antsy's!) to try to support them more than buying from a reseller. I got it very shortly after ordering, but immediately noticed that the rocker(?) switch(?) idk what it's called was not quite right with how loose it was. I looked at their support page which says to email them with a video showing a defect. Did that on April 12, still never heard back (today is May 3). I've had better support experiences from dropshippers on Amazon. Rather than eat the $20 I spent, I did find how to open up the fidget cube and I carefully fixed the spring inside that gives the switch its resistance. I feel like telling me to get effed would have been better than hearing nothing at all so I would have done that sooner.