High discordance between what I ordered and what I received & no refund
I ordered several items from Sirweara and unfortunately the products I received did not match the photos or descriptions on their website. The materials, quality, and overall appearance were significantly different from what was advertised. I contacted customer service immediately and followed their return policy. However, 20 days after my first message, I still have not received any information or guidance to move the refund process forward. The replies I received were generic, and did not address the core issue. At this stage, I cannot recommend this company based on my experience. Accurate product representation and timely customer support are essential, and neither was provided in this case.