26,000 USD lost, complaint unresolved after repeated formal requests
I opened an account with Golden Brokers and was quickly assigned two “account managers.” They guided my trades directly via WhatsApp, what to open, when to enter, how to approach the market. It felt professional. I assumed they were part of the company, so I followed their guidance and ended up depositing $26,000. Only later did I find out they were linked to an external Introducing Broker, something that was never disclosed to me at any stage. When my account was lost, I filed a formal complaint (Ref: GB/2026/003). Golden Brokers denied responsibility and pointed to this Introducing Broker structure, the same one they never told me about. I responded, outlining their obligations under their Labuan Financial Services Authority license (MB/19/0030), including lack of disclosure, trading guidance without agreement, and the use of a third-party payment processor I was never informed about. They acknowledged it. Said they would investigate. Then nothing. 14 days passed: No response. No documents. No answers. If someone is guiding your trades: Ask in writing who they are. Ask if the company is responsible for them. Document everything before you deposit. This is not a theory, this is a real, unresolved case!