Caused major damage and refuse to help
Within 24 hours of having their representative do a 'free' rodent inspection in my attic, the ceiling of my garage fell in in an area covering my laundry location. Drywall and insulation covered everything. The hole is 10' x 5'. They told me I had a crack there but I believe they caused the ceiling to fall. I requested assistance in cleaning the area (I would even pay the repair. They refused to acknowledge ANY responsibility and then ghosted me when I wrote to the local manager with a quote for clean up. I have written to ask for written confirmation that they will cancel my annual contract without penalty. I definitely do not recommend this company.