AirAsia cancelled my flight, but getting the refund was made almost impossible by its customer service
AirAsia cancelled my flight, but getting the refund was made almost impossible by its customer service AirAsia cancelled my flight, leaving me entitled to a refund, but neither AirAsia nor Expedia could resolve the issue. Expedia was trying to help, yet couldn’t get a response from AirAsia, while AirAsia repeatedly sent me back to Expedia. Trying to contact AirAsia when something goes wrong with your flight is an absolute nightmare. Their automated robot is incredibly frustrating and makes it almost impossible to speak to an actual person. Even the live chat experience was frustrating and got me nowhere. I was stuck going around in circles — AirAsia telling me to deal with Expedia, while Expedia was unable to get the information or response it needed from AirAsia to process my refund. The worst part is that AirAsia cancelled the flight, yet I was the one having to constantly chase everyone just to get my own money back. There is seemingly no straightforward way to speak to someone who can actually take ownership of the problem and resolve it. For something as important as flights, cancellations, changes and refunds, customers should be able to contact a real person when the automated system cannot resolve the issue. This was probably one of the most frustrating customer service experiences I’ve ever encountered. Based on my experience, AirAsia is incredibly difficult to deal with when anything goes wrong with your booking. The lack of accessible human customer service is appalling and has completely put me off booking with them again.