Robbed during our stay. Eighteen months of silence.
During our last lunch, all our professional camera equipment was stolen from our room. The hotel’s first reaction: ask us to settle the bill. We never felt truly believed. We had to prove, document, justify everything. I followed up more than ten times over eighteen months. No compensation, no apology, no gesture of any kind. Just “the police are investigating”, on repeat. For a property of this standing, it is unacceptable. The stay itself already left much to be desired: • Safe malfunctioning twice, and on one occasion the code had clearly been forced (3 failed attempts recorded, none of them ours) • À la carte restaurant open one evening out of three, with no warning • Child’s mosquito net torn and impossible to close properly, my son was bitten all through the first night • Minibar never restocked once during the entire stay • Staff promises “now”, nobody shows up • Additional transfer fees charged despite being listed as included The island is beautiful. The rest does not hold up.