Disappointed and shady experience so far.
Was obsessed with their designs and heard such good things about the products. I’m having a nightmare experience now. I ended up placing a large order (because I couldn’t decide) around April 18th for a renaissance faire on May 3rd. Shipping states 5-7 business days on the site. Reached out to support chat multiple times from April 26-April29 with no response. Finally emailed and got a response on May 1 indicating that half my order was sold out and that they would find out why the other half was not shipped. They asked if I would like to refund the sold out items. I replied that I would like to cancel the entire order and be refunded as the items would not arrive in time for the event. After my reply I received another response email stating that MAGICALLY all my items (even the sold out ones) had shipped and they could not refund. I inquired about return shipping being covered with a prepaid label. Crickets. No response now after multiple times of reaching out again. My items have “shipped” but have been at the same location in China since they shipped. No movement whatsoever. I guess it’s my fault for spending so much at a store I haven’t purchased from before but I had high hopes and heard good things about this site. Extremely disappointed and would not recommend anyone buy from them. Customer service is pretty much non existent as well. Hoping support sees this and reaches out to me. I am so sad about my experience. Order number is 181168 Update 5/8 reply to Lacemade: I already had this information. Unhelpful. My whole experience has been shady and customer service is non existent unless you leave a bad review. I’ve inquired about a prepaid return label with no acknowledgement several times. I find it suspicious that when nothing was shipped after several days and I finally reached out about wanting to cancel the whole order, then everything surprisingly shipped. It’s been stuck at the same location in china since it was marked as shipped almost a week ago. I continue to not recommend this company to anyone. 6/2/2026 final update: after a lot of back and fourth emails, I received a return label on 5/13. Shipped the items back on 5/14 and provided lacemade and update that they were on the way back to them. 5/17 I got a tracking update that said the items were undeliverable to the address. Contacted Lacemade but didn’t get a response, then a few days later tracking updated again saying the items were delivered. I again updated Lacemade and requested my refund be initiated. They responded 5/19 stating the refund had been initiated and would take 3-5 business days. With the Memorial Day holiday I waited until 5/26 to respond as I was still waiting on the refund. Got a response 5/27 with the same reply of the refund would be initiated in 3-5 days. 5/29 I received a different email stating “your order has been refunded” however no refunds were in my accounts. I messaged the same day and received a response 5/30 again saying refunds take 3-5 business days. FINALLYYYY on June 1,2026 I received my full refund. Hallelujah! Thankful for the follow through on my refund but man what an experience. Still would not recommend this company but I’ll change my rating from 1 to 3 stars because my refund was received (2 months later).