Bank account linking problems
During the signup process, there was an error while linking my bank account, which meant my only option for paying my deposit was through my credit card with TurboTenant's 3.49% processing fee. To avoid this I had to manually exit the signup process after creating a username and password, then log back in to finally link my bank account without issue. How many people won't get that far and end up paying an unnecessary fee due to a broken linking process? Then I set my rent on autopay, but when the bank connection expired I didn't even get any notifications from TurboTenant, which made me miss two payments. My landlord was chill about it and gave me time to fix the issue, but other renters won't be so lucky.