WARNING TO TRAVELERS
WARNING TO TRAVELERS: Extremely irresponsible service by Easybook. My booking (EBSG-ON-2604026181) was a nightmare. The bus never arrived, leaving me stranded from 10 PM to 2 AM at Golden Mile Tower. The staff even tried to lie the next morning, claiming the bus came, until I proved them wrong with witnesses. I had to book another ticket (Starmart U8JNRE6W) at my own expense. Easybook is only offering a basic refund and refusing to compensate for the mental harassment and safety risk. I am reporting this to CASE and STB. Customer: Amit Dagar (+91 8802174795) "UPDATE (Reply to Easybook’s excuse): Easybook claims a 'lack of transparency' regarding my interaction with the operator, which is a blatant excuse. Here are my direct questions: 1. Control over Operators: Does Easybook have no control over the buses listed on its platform? Can any operator just skip a trip without informing the platform or the passenger? 2. Contact Details: You had my verified mobile number and email. Why was there zero proactive communication about the 'No-Show' while I was stranded until 1:57 AM? 3. Intentional Misleading: The staff initially tried to blame ME, claiming the bus had arrived and I missed it. It was only after I challenged them to check the CCTV footage and talked to other witnesses that they were forced to admit their fault. 4. Admission of Guilt: If you were 'unaware' of the situation, why did your team send me a formal 'No-Show' confirmation and refund process message on WhatsApp at 10:03 AM SGT right after my confrontation? A simple refund doesn't cover the safety risk, mental harassment, and the loss of my international business day. I am not letting this go until there is full accountability via STB (Case Ref: STB-E-2024-00540222)."