THE SENSOR WAS WORKING ONLY FOR TWO HOURS AND SIBIONICS TOLD ME I INSTALLED IT WRONG
Changed from Freestyle Libre 2 by which I was in general satisfied but wanted to see if I could get a more stable connection between the sensor and my phone. Sibionics sensor has very stable connection with the mobile phone. But only when it works! The first three sensors I installed worked great and I was excited by the brand. But then, everything fell apart. The needle of two consecutive sensors stuck in my arm and the sensors were not functioning. I contacted SIBIONICS by sending them all the requested photos as per their policy. The told me (after two days) that the installation was not done properly but they will replace one sensor in good will. One and a half week after, I received the replacement sensor and installed it. The sensor was working properly only to stop after two hours. A message was projected in the main screen of the application saying “device error”. There I realized that Sibionics sensors are problematic indeed and the brands is very aware of that so their customer service keeps a passive-aggressive attitude against the customers so that they won’t reaffirm their product’s bad quality. Of course, I contacted again the customer service by providing photos and screenshots only to be told that the problem was once again a “wrong installation”. THE SENSOR WAS WORKING ONLY FOR TWO HOURS AND SIBIONICS TOLD ME I INSTALLED IT WRONG. Now that I read identical experiences from other users I see that I am not an idiot as SIBIONICS implied. Such attitude towards people with disabilities is not accepted. Fraudsters and charlatans.