Unexpected cancellation
I am extremely dissatisfied with my experience using Trip.com. After a technical glitch in their system, they accused me of voluntarily canceling my Dubai-Bahrain-Moscow tickets for May 2nd. Despite multiple inquiries, they provided no evidence—no PNR records, no IP data—just repeated claims that I canceled shortly after purchase. As a result, I was forced to buy new tickets at a significant markup. They refunded only 40%, with no compensation for their mistake. I strongly advise against using Trip.com, as this experience has shown a serious risk of financial loss. currently disputing the cancellation of my flight from Dubai on 2 May. Alex Iakovlev The team informed me that the booking was cancelled by myself; however, I never cancelled this flight. I also did not receive any cancellation confirmation email or notification from Trip.com. The only thing I received was a 40% refund, which came as a complete surprise. I need to mention that this refund happened just in a couple of hours after booking without any cancellation message. I honestly do not understand how this could have happened. According to the cancellation time provided, it occurred at approximately 7:25 AM, when I was asleep in bed and not using my phone or account. The Trip.com support team advised me that the issue would require 72 hours to investigate. Before this, we had several discussions without any real progress or clear explanation. I have a long history of booking flights and travelling regularly, and this is the first time in my life that I have experienced such an unexpected situation. Now I fairly sure that make sense to avoid booking in this agency better to pay more and buy tickets from air company strictly. I will keep you informed if there is any progress regarding this matter.