Misleading sizing and disappointing customer service
I was really excited for the medium gather bag and waited over a month for it because it was only available for preorder. Unfortunately, the bag I received did not match the dimensions advertised on the website. The Medium size was listed as 42 cm in length and 28 cm in height, but the actual bag measured only around 36–37 cm long and about 26 cm high. This is not a minor manual measuring difference. Even the comparison photos from customer service seemed to confirm the smaller measurements. What disappointed me most was the customer service experience. I had to go back and forth through several emails explaining the same issue repeatedly, even though it was very clear that the sizing on the website did not match the actual product. Instead of properly acknowledging the problem, they initially did not offer any meaningful solution. Only after I mentioned that I would consider requesting a credit card chargeback did they finally offer either a very small discount for keeping the bag or a free return. That did not feel customer-friendly at all, especially considering the product did not match the advertised dimensions. Since I had already waited so long for the preorder, I decided to keep it, but overall the experience was frustrating and disappointing. For a brand in this price range, I expected more reliable product information and a more accommodating approach when the product does not match the advertised specifications. The bag itself is beautiful, but due to the unreliable sizing information and the lack of customer-oriented support, I would not purchase another bag from this brand again.