Steer well clear of DJI
Steer well clear of DJI's customer service if you wish to avoid a lengthy and frustrating ordeal. I returned an item and provided proof of postage right at the start, and they even thanked me for it. Yet, after almost a month, they have the audacity to ask for the exact same document again, which clearly shows they're just trying to stall my refund. I sent the required copies to the link they provided so they could verify the proofs, but this whole process is entirely unacceptable and their generic apologies are meaningless. It certainly looks like a deliberate tactic to avoid processing my payment, banking on me not having that proof anymore and using it as an excuse to deny the payout. Order Number: 0442100168941 Case Number: CAS-33533323-F4S7J5