First experience with customer service
I have made a few purchases from HTVRONT and haven't had any problems with my orders. My recent order arrived with significant damage to the packaging. I immediately took pictures of the packaging before I opened it the rest of the way. Thankfully everything for the machine was still in the box, and the machine is working as it is supposed to. Unfortunately, all of the vinyl and weeding tool kit was missing. After a few email exchanges my missing items are being resent. Customer service was kind, caring, and courteous. This was the first time that I had to contact support for any reason. My first customer communication was May 8, 2026. A solution was confirmed May 10, 2026. I didn't expect a response until Monday, since I emailed on Friday after 5 pm.