Company is completely unresponsive
I ordered an item online that shipped from China — I am in the U.S. I have asked 17Track several questions, including 1) Why I was getting repeated error messages when clicking the web-based tracking link they emailed to me (I later figured out myself that I had to download their app to track my shipment, the web-based link is inaccessible), and 2) how to continue tracking my item to its destination here in the U.S. through its U.S. partner shipping service? I have not received any responses at all. It is impossible to figure out who the actual shipping carrier is through 17Track. Terrible customer service.