Rotimatic has been a pain more than help and the support team never responds - think before you buy
I got a Rotimatic approximately 3 years ago in the hope our cooking efforts could go down and we could finally eat hot rotis whenever we wanted. Initially it went all fine but then suddenly problems started to happen. First our Rotimatic came with broken front gate and chipped kicker. We complained on the first day and replacement parts were sent. But after 1 year, the door broke again and even the plastic around the machine near the door cracked. Then we constantly started to get errors "dough stuck" and had to open, remove the stuck dough and throw it. It was a constant waste. We contacted support and they connected to our machine (without us needing to approve anything, hell with security) and did something and rotis started to come normally. Then after a while rotis started to come out folded. Over time this folded rotis became such a pain that someone had to constantly sit there to just pull the roti on the heating pan before the kicker does it to prevent it from folding. We again contacted support and this time literally took 2 months before support helped and agin they did something and the folded rotis became less but the problem never disappeared completely. Then the kicker had some problem and 50% of the time was not able to push rotis out. We had to manually pull it out using a long stick. This problem was never solved. Folded rotis, dough stuck, kneader stuck, all these kept happening. Some days were good and some days were terrible. Then we realised there were many tiny black particles sticking on our rotis that were coming out. When we checked, we found the non-stick plates started to lose their coating and even if you rub a little, the coating particles were easily coming in your hand. As i have heard this is not healthy to eat (not sure how much we have already eaten), we tried to contact the support again for replacing the pans but this time no response at all. It's been 3 months already and still not even a single support representative has spoken to us regarding this. We finally unplugged it and kept it in the trash area to dispose of it. A costly machine and giving only 1 year warranty and after that weeks by weeks some problem or the other happening is completely not expected from a 1500 EUR machine. Had i invested that money in some ETF, i would have made profit and also saved myself from stress. The whole Rotimatic journey had been nothing more of stress and pain. Just sharing this here so that anyone else who is thinking of buying one should think twice if you are ok with all the stress and hassle it brings along. We now have a standard dough mixer and simply cook it the classic way afterwards.