Terrible Customer Service
45 days after parts were delivered (Order # 22A87-1504F), they are trying to stick us with a $2,240.50 (INV1077852) for something they have admitted in an email chain is their fault. The online quoting platform marked my order as Free Shipping - Small Parcel, but it ended up shipping freight so they are trying to pass that charge along to me. 45 days after delivery, after pricing with my customer (the end user) is already set. This email chain has been going on since March. I would be happy to split the charge with them because I get it, things happen. But their lack of communication, TERRIBLE customer service, useless "account reps" is astounding. Xometry was a big portion of our business for a long time but we will no longer be using them and do not recommend to other businesses.