Deeply disappointed with Product and Customer Service
Deeply disappointed – poor product quality, late delivery, and now no replacement after a ton of back-and-forth I purchased my Rotimatic in August 2025 and it was delivered two months later than promised, originally Sept but came in Novemeber — not a great start. Once it arrived, the rotis were consistently undercooked on the edges regardless of settings. I spent months trying to resolve this with customer support, going back and forth with no real solution. Eventually the machine broke down entirely and they asked me to ship it back for a replacement. I sent it back using their own return label. They didn't even bother to confirm the receipt of the old machine neither did they give me next steps on when the replacement will be available . It has now been weeks and I still have no replacement, no tracking number, and no confirmed dispatch date — just repeated emails from me asking for an update with no concrete response. I have now formally put them on notice that I will be filing a credit card dispute if a replacement is not dispatched with a confirmed date. This is a expensive machine that never worked properly from day one, arrived late, and the company has strung me along for months rather than standing behind their product. I would strongly caution anyone considering a purchase to think twice about the after-sales support — or lack thereof.