I went to 6610 Montana 79925 location…
I went to 6610 Montana 79925 location 5/11/2026 we got there at 4:44. I place an order online as well as used 2000 points when i got to the stal I called to let them know I placed an order online the worker named Alyssa came outside and said they didnt receive my order. I showed her on my phone my order plus my points that we deducted they brought me the Jr bacon cheeseburger I placed online but the 2 burgers that used my 2000 points didnt get to the store that's when the manger Naomi came outside and told my they are not responsible for the points and if they didn't receive my order they couldn't do anything for me. She told me to request a refund then she started walking away. I then told her I would like to place an order for 3 cheeseburger she waved back disregarding me and said okay. 15 minutes later I was still waiting. I pushed the call button at the stal telling them I was still waiting on my order. They told me to hold on, another 10 min later another young women came out and brought me my 2 burgers then charged me 12.75 then another burger with another recipet for 3.25. She then proceeded to apologize for the managers and her other Co workers attitudes towards me and my family I thanked her then left. We got there at 4:44 and didnt leave till 5:15 when I got home they gave me 3 Jr bacon cheese burgers instead of the 3 regular cheeseburgers its a horrible feeling thinking our food had been tampered with this will be the last time I go to this location waiting 30 min for fast food and for it not to be correct was very upsetting and very un professional. I called corporate and now have to wait for a response via email to see if they will even resolve my issue.