May 4 2026
Journey Date: 4 May 2026 Route: Bangalore to Warangal Bus Number: KA51AM4567 Ticket Number: TV6252515421 Complaint ID: 32606349 Due to confusion in boarding point selection, I contacted the driver in advance and requested to board at Hebbal instead of Tin Factory. The driver agreed and told me to reach by 8:40 PM. I reached nearby, but due to heavy traffic I was delayed by only a few minutes and continuously informed the driver that I was just 200 meters away. Still, the bus left without boarding me and I was asked to travel all the way to Devanahalli at night. The tracking link provided was not working properly, so I had no proper live location updates. I spent additional time and money trying to catch the bus, but could not reach it. The worst part is the customer support. I raised a complaint immediately and was repeatedly told to wait 48–72 hours. It has now been 10 days and the complaint is still showing “In Progress” with no proper resolution or refund. This experience was stressful, unprofessional, and unacceptable. Customers deserve proper communication, working tracking links, and timely resolution instead of endless waiting.