I honestly regret buying the Frost Bay…
I honestly regret buying the Frost Bay from OneXPlayer. The unit arrived with a factory defect straight out of the box, and instead of taking responsibility immediately, they dragged me through WEEKS of pointless troubleshooting. Endless messages, emails, resets, all for a problem that was clearly their fault from day one. Then after wasting my time for weeks, they finally admitted the unit needs repair… but now they expect ME to pay the shipping costs. The cheapest shipping option from the U.S. through USPS is $93. NINETY-THREE DOLLARS. For a product worth around $200, they expect the customer to spend nearly HALF the value of the device just to return a defective unit they shipped in the first place. That is absolutely ridiculous. How is it acceptable for a company to send out defective hardware and then push the financial responsibility onto the customer? There was zero compromise, zero accountability, and honestly zero respect for my time or money throughout this entire experience. At this point, buying from them feels like a gamble: if your device works, great. But if it arrives defective, don’t expect real customer support unless you’re willing to lose more money fixing THEIR mistake. I’m posting this because I wish someone had warned me before I bought from them.