Okay on mowing but unsatisfactory customer service
The product does an okay job mowing the lawn, and the customer service seems receptive to suggestions for app improvements, given the many opportunities for improvement. However, the customer service team fails to respond to inquiries satisfactorily. I contacted them with a request that needed manager approval and followed up after 3 days, but there was still no response. The associate told me the previous agent is still working on it and will get back to me. Now, it is a week after my second contact, and we still have not received a response. I do not know how long it would take to make a decision about a request.