This is a terrible company
This is a terrible company! My dad bought a gift for my daughter. She wanted a different color so I contacted the company. I explained that I didn’t want to contact my dad because it was a gift but wanted to exchange it instead. Their emails were ridiculously complicated asking the same questions repeatedly. Finally after many emails, they sent a return label where I had to pay shipping. It’s $25 to send it!!! I did figuring it was a gift so it was basically costing me $25 for a backpack. Dumb mistake I made there. I sent it back and they “accidentally” refunded my dad. It was their mistake but all they offered was a coupon code on buying a new backpack. I’ll never buy anything from them!!