They banned my account from purchasing…
They banned my account from purchasing new domains just because I didn’t reply to abuse reports, even though their own emails explicitly state: "If you want your domain to be re-enabled, please reply." I didn't need those domains back, so I didn't reply, yet they blocked my entire account. I am a domain reseller with a turnover of over $4,000, yet they are completely incapable of helping me promptly. My personal account manager replies only once a day, and it's always just empty "please be patient and wait" messages. The support is extremely poor, it feels like I'm dealing with people who have no idea what they are doing. Even in the past, I had issues where domains wouldn't provision for a couple of days. I have been trying to resolve this purchasing block for three days now, and all they tell me is to just wait. Everything is unbelievably slow. I have mixed feelings because I’ve worked with them for over a year, but the way they treat their customers is an absolute nightmare. 1 star.