This company is straight ducking trash.
This company is absolutely terrible. I have never dealt with such a useless, unprofessional, and frustrating tracking service in my life. I ordered a package from China to the U.S., and 17TRACK turned the entire process into a confusing disaster. First off, the tracking links they send by email are complete garbage. Every time I clicked the link, it gave me errors or wouldn’t load correctly. Then I had to figure out myself that apparently you’re forced to download their app just to get tracking updates because their website barely works. Then comes their pathetic excuse for customer service. I emailed them multiple times asking simple questions like who the actual U.S. carrier was and how I’m supposed to continue tracking my package once it got here. Guess what? Not one response. Nothing. Complete silence. And the funniest part? When I tried emailing them again, the message bounced back saying the email address basically doesn’t exist. So what kind of company runs customer support with fake or inactive email addresses? That’s incredibly suspicious and unprofessional. This company leaves customers completely stranded with no answers, no communication, and no real help. If your package gets delayed or lost, you’re basically out of luck because nobody there seems to care enough to respond or assist customers. 17TRACK is a complete joke. Terrible service, broken tracking, nonexistent support, and zero accountability. I wouldn’t trust this company with tracking anything important.