Very disappointing customer support…
Very disappointing customer support experience. I completed a USDC payment through GVGmall’s official crypto checkout system and the blockchain transaction was successfully confirmed on-chain. I provided all proof multiple times: * transaction hash * blockchain confirmation * checkout screenshots * payment confirmation by email and live chat Instead of actually investigating the issue, support repeatedly sends the same copy-paste responses over and over without properly helping the customer or answering direct questions. Their own payment system generated the wallet address and checkout session, yet after payment they simply marked the orders as “failed” and kept repeating generic messages like “wait for finance department” for days. Even worse, the checkout page showed USDC/Base, while their internal screenshots later showed USDT/Tron/Ether, which suggests problems within their own payment gateway system. At this point it feels like support is not truly reviewing the case and is only responding with automated or scripted replies instead of providing real assistance or resolution. Very frustrating experience.